FAQs This page provides readers with answers to the most commonly asked questions. If you do not find the answer to your question below, then please contact our customer service team who will be happy to assist you

Customer Service

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Can I access my online subscription from more than one computer?

Your subscription allows for only 2 concurrent logins – for home and office. Should you require more than 2 concurrent logins e.g. for desktop, laptop and blackberry please contact hotline@institutionalinvestor.com. You are prohibited from sharing online usernames and passwords.

I’ve forgotten my password or username.

Your username is the email address you registered with. If you have forgotten your password, you can use the ‘ forgot password ’ link and a reminder will be sent to you via email. For your security the login details will only be sent to the registered email address. If you require further assistance please contact Customer Service, quoting your subscription number and the full name of the subscriber.

How do I contact the subscription hotline?

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What will appear on my credit card statement for my subscription?

If payment is taken online your statement will have the reference - “EUROMONEY PLC”.

When will my subscription start and finish

This information can be found on your receipt. Alternatively please contact Customer Service including your subscription number.

How do I confirm my expiry date?

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Will I be reminded before my subscription expires?

You will contacted via mail when your account is due for renewal.


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Will my credit card information be stored by Euromoney Institutional Investor PLC?

We do not store your full credit card information. The last four digits are retained temporarily as a reference only.

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To unsubscribe from any newsletter please select the Unsubscribe option at the bottom of each email you receive and follow the instructions.

Why have I stopped receiving the e-mail newsletters?

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Who should I contact if I have a question about the editorial?

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How can I pitch a story idea?

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Who should I contact if I’d like to advertise with Institutional Investor magazine online?

To view Institutional Investor’s media kit, please click here .