FAQs This page provides readers with answers to the most commonly asked questions. If you do not find the answer to your question below, then please contact our customer service team who will be happy to assist you
How do I contact Customer Service?
If you have any questions regarding your subscription please contact us using the details below. Please be sure to include your name and subscription number and publication title to allow us to quickly retrieve your subscription details.
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Telephone: +1 212 224 3745
Fax +1 212 224 3553
Where can I find my subscription number?
Your subscription number appears on your invoice receipt or renewal notice.
How do I change my mailing address or email address?
How do I order a back issue of the print magazine?
If you wish to purchase a past issue of Institutional Investor Magazine or Institutional Investor’s Alpha, please contact email@example.com stating the date of the issue you require.
Can I access my online subscription from more than one computer?
Your subscription allows for only 2 concurrent logins – for home and office. Should you require more than 2 concurrent logins e.g. for desktop, laptop and blackberry please contact firstname.lastname@example.org. You are prohibited from sharing online usernames and passwords.
I’ve forgotten my password or username.
Your username is the email address you registered with. If you have forgotten your password, you can use the ‘ forgot password ’ link and a reminder will be sent to you via email. For your security the login details will only be sent to the registered email address. If you require further assistance please contact Customer Service, quoting your subscription number and the full name of the subscriber.
How do I contact the subscription hotline?
What is included in my subscription?
Please click here to view all available subscription options.
How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by calling the subscription hotline at +1 888 997 0664.
What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - “EUROMONEY PLC”.
When will my subscription start and finish
This information can be found on your receipt. Alternatively please contact Customer Service including your subscription number.
How do I confirm my expiry date?
Please contact Customer Service quoting your subscription number and the full name of the subscriber and we will be able to confirm this.
Will I be reminded before my subscription expires?
You will contacted via mail when your account is due for renewal.
Is your online payment facility secure?
Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit stripe.com.
Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information. The last four digits are retained temporarily as a reference only.
How do I sign up for a registration with Institutional Investor?
Please click here to register with Institutional Investor and see free summary results from our proprietary research and rankings. A registration is free of charge.
What precautions are taken to secure my privacy?
How can I personalize my subscription to the e-mail newsletters?
Sign in to the ' Account Preferences’ section of the website and follow the instructions.
How do I unsubscribe from the e-mail newsletters?
To unsubscribe from any newsletter please select the Unsubscribe option at the bottom of each email you receive and follow the instructions. Alternatively, log in to ‘Account Preferences’ and click Content Alerts to adjust your preferences.
Why have I stopped receiving the e-mail newsletters?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact Customer Service, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.
Who should I contact if I’d like to advertise with Institutional Investor magazine online?
To view Institutional Investor’s media kit, please click here .