For the second year in a row, Edward Jones has been honored as the firm that best keeps the customers satisfied, according to the J.D. Power & Associates’ Full-Service Investor Satisfaction Study. Jones led the pack the competitiveness of portfolio, account set-up/account offerings, customer service representative, convenience and account statements categories. Runners-up were Raymond James Financial, A.G. Edwards, LPL Financial Services and The Vanguard Group.
