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The 2015 Tech 50: Kevin Rhein

The Wells Fargo chief information officer climbs to No. 19 on this year’s Tech 50 ranking.

Kevin Rhein
Chief Information Officer
Wells Fargo & Co.

Wells Fargo & Co. enhanced its reputation by being one of the few big banks to remain profitable and virtually scandal-free through the financial crisis. Perhaps not coincidentally, the $1.7 trillion-in-assets, San Francisco–based company has maintained technological leadership by building on a heritage that includes some of the first Internet innovations in the 1990s. Last year its number of active online customers climbed 8 percent, to 25 million (out of a total customer base of 70 million), and 15 million are banking on mobile devices. For Kevin Rhein, 61, who became CIO in 2011 after working in card services and consumer lending, the goal is now “a seamless omnichannel experience,” whether customers are online or mobile, on the telephone, in stores (as Wells calls its nearly 9,000 branches) or at 12,500 ATMs. Wells has implemented “click to care” in its mobile app, providing a direct link to call-center operators, as well as image-capture technology to speed up check processing. By year’s end, all 15,000 members of the Wells Fargo Advisors network are expected to have the Smart2Go app for mobile interaction with their clients. Noting that Wells has launched a program to develop relationships with fintech start-ups and to coinvest with venture capital firms, Rhein says, “We have to think about how we deal with disrupters, but we also try to identify technologies that could have legs for our organization.” Rhein, who is based in Minneapolis and presides over a far-flung workforce of 25,000, says that being decentralized, as a result of multiple acquisitions, is an advantage for recruitment. “Our major hubs for tech are in Charlotte, Des Moines, Minneapolis, Phoenix and San Francisco,” he says. “This has allowed us to have a much broader and more diverse candidate pool.”

See the full story, “The 2015 Tech 50: Racers to the Edge.”

The 2015 Tech 50

1. Jeffrey Sprecher
Intercontinental Exchange
2. Catherine Bessant
Bank of America Corp.
3. Phupinder Gill
CME Group
4. Lance Uggla
5. Robert Goldstein
6. Shawn Edwards &
Vlad Kliatchko
7. R. Martin Chavez
Goldman Sachs Group
8. Deborah Hopkins
Citi Ventures
9. Stephen Neff
Fidelity Investments
10. Adena Friedman
Nasdaq OMX Group
11. David Craig
Thomson Reuters
12. Daniel Coleman
KCG Holdings
13. Michael Spencer
14. Michael Bodson
Depository Trust & Clearing Corp.
15. Charles Li
Hong Kong Exchanges and Clearing
16. Chris Concannon
BATS Global Markets
17. Christopher Perretta
State Street Corp.
18. Antoine Shagoury
London Stock Exchange Group
19. Kevin Rhein
Wells Fargo & Co.
20. Neil Katz
D.E. Shaw & Co.
21. Lee Olesky
Tradeweb Markets
22. Richard McVey
MarketAxess Holdings
23. Seth Merrin
Liquidnet Holdings
24. Robert Alexander
Capital One Financial Corp.
25. Frank Bisignano
First Data Corp.
26. John Marcante
Vanguard Group
27. Joseph Squeri
28. Lou Eccleston
TMX Group
29. Claude Honegger
Credit Suisse
30. Chris Corrado
31. David Gledhill
DBS Bank
32. John Bates
Software AG
33. Michael Cooper
BT Radianz
34. Gary Scholten
Principal Financial Group
35. Sunil Hirani
trueEX Group
36. Hauke Stars
Deutsche BÖrse
37. Brian Conlon
First Derivatives
38. Jim Minnick
39. Lars Seier Christensen & Kim Fournais
40. Tyler Kim
41. Jim McGuire
Charles Schwab Corp.
42. Steven O'Hanlon
43. Sebastián Ceria
44. Yasuki Okai
NRI Holdings America
45. Stephane Dubois
46. Mazy Dar
47. Brian Sentance
Xenomorph Software
48. Mas Nakachi
49. John Lehner
BNY Mellon Technology Solutions Group
50. Jock Percy

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