BofA has a 150-country reach, and its retail business alone consists of 5,900 offices, 58 million consumer and small-business relationships, 18,000 automated teller machines and more than 30 million active online customers. A 28-year BofA veteran, Bessant, 49, had mainly been a client of the 100,000-employee, technology-focused group she now heads, most recently as president of global corporate banking.
Deciding which services “should run on rails that are similar, and which should be customized” is a central concern, she says, and risk mitigation is a priority. “No bank can be successful without taking risk, but it’s about being brilliant at it.” Also high on the agenda: consolidation of data centers. “A lot of our complexity is because of this tremendous history of growth by acquisition,” she notes. “Now that era is over.”
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