Customer Service

At Institutional Investor our subscribers’ needs come first, which is why we urge you to contact us if you ever have questions, concerns, or need assistance with your subscription or preferences.

Customer Service
Our customer service team is available 9 a.m. to 6 p.m. EST Monday through Friday to assist you with:

  • Subscription questions or problems
  • Technical assistance
  • Web access questions
  • Change of address and information updates
  • Making payments or correcting billing and account issues

To reach a customer service representative call: +1 888 997 1563 or email:

Institutional Investor Hotline
Our hotline representatives are also available to assist you. From 9 a.m. to 6 p.m. EST Monday through Friday you can call in to receive help with:

  • Ordering, renewing or expanding your subscriptions
  • Registering for Institutional Investor Events
  • Purchasing II products
  • Questions about any of our products, services or events

To reach a hotline representative call: +1 888 997 0664 or email:

At Institutional Investor we pride ourselves on being a definitive source of financial news. We answer to no one, except our readers of course, which is why it is important that you let us know if there is something we should be covering that we’re not. Please contact us if you have input, insight, or corrections concerning our editorial content. You are our most valued critic and we want to hear from you.

For specific inquiries regarding Institutional Investor editorial call: 212 224 3300 or Email: