Responsible for processing and marketing systems and other technologies for Boston-based Fidelity Investments personal and workplace investing group since 2008, Stephen Scullen has a singular obsession: systems integration.
Privately held Fidelity has a reputation for investing heavily in technology regardless of economic conditions, and the Great Recession was no exception, says Scullen. The 56-year-old has mapped out a five-year plan to unify the disparate parts of the firms infrastructure so that brokerage, mutual fund or 401(k) clients will more easily view themselves as a Fidelity customer, not a customer of a particular product, he says. The project is also expected to yield simpler and more effective processes across the board.
Current priorities include improving customer service and cost efficiencies. A 14-year veteran of the firm, formerly president of Fidelity eBusiness and CIO of Fidelity Investments Institutional Services Co., Scullen stresses that technology development is cooperative, rather than a case of his group filling orders after business units do strategy.
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