This content is from: Portfolio

The 2015 Tech 50: David Gledhill

The DBS Bank head of group technology and operations climbs to No. 31 on this year’s Tech 50 ranking.

David Gledhill
Head of Group Technology and Operations
DBS Bank

To David Gledhill, “embrace digital” is no mere box on a checklist. “A complete transformation on the digital front” is a nonnegotiable imperative, says Singapore-based DBS Bank’s head of group technology and operations. And the pursuit allows no rest for the weary. As it is, the 53-year-old notes, “technology drives 99 percent of our customer interactions, generating even more data and opportunities to understand and engage our customers in a more seamless and intuitive manner.” With the growing popularity of mobile devices, “the bank can travel anywhere with our customers and remain open round the clock.” Last year the 457 billion Singapore dollars ($340 billion)-in-assets bank introduced DBS PayLah!, a mobile wallet app for shopping, bill paying, charity donations and person-to-person payments — and it isn’t limited to customers of the bank. Another mobile app, DBS BusinessClass, offers small and medium-size enterprises social-network-type connections among entrepreneurs, industry experts and investors. “We encourage our staff to become mentors to SME owners, maintain an active presence and share insights through DBS BusinessClass, which now has more than 7,000 members,” reports Gledhill, a U.K. native who was JPMorgan Chase & Co.’s head of Asian investment banking operations before joining DBS in 2008. He oversees a team of 5,000 across Asia, but all 21,000 bank employees are encouraged to adopt a digital mind-set in hackathon events that pair staff members with financial technology start-ups. “If we wish to remain relevant to our customers, our employees must embrace a culture of innovation and be intrapreneurs,” says Gledhill. “Some of the initiatives we embarked on last year, such as the Watson Wealth Advisor [supported by IBM’s artificial-intelligence technology], are now in place, and we are seeing good traction. We are also stepping up collaborations with a number of agencies and organizations on new technology frontiers, such as data analytics.”

See the full story, “The 2015 Tech 50: Racers to the Edge.”

The 2015 Tech 50

1. Jeffrey Sprecher
Intercontinental Exchange
2. Catherine Bessant
Bank of America Corp.
3. Phupinder Gill
CME Group
4. Lance Uggla
5. Robert Goldstein
6. Shawn Edwards &
Vlad Kliatchko
7. R. Martin Chavez
Goldman Sachs Group
8. Deborah Hopkins
Citi Ventures
9. Stephen Neff
Fidelity Investments
10. Adena Friedman
Nasdaq OMX Group
11. David Craig
Thomson Reuters
12. Daniel Coleman
KCG Holdings
13. Michael Spencer
14. Michael Bodson
Depository Trust & Clearing Corp.
15. Charles Li
Hong Kong Exchanges and Clearing
16. Chris Concannon
BATS Global Markets
17. Christopher Perretta
State Street Corp.
18. Antoine Shagoury
London Stock Exchange Group
19. Kevin Rhein
Wells Fargo & Co.
20. Neil Katz
D.E. Shaw & Co.
21. Lee Olesky
Tradeweb Markets
22. Richard McVey
MarketAxess Holdings
23. Seth Merrin
Liquidnet Holdings
24. Robert Alexander
Capital One Financial Corp.
25. Frank Bisignano
First Data Corp.
26. John Marcante
Vanguard Group
27. Joseph Squeri
28. Lou Eccleston
TMX Group
29. Claude Honegger
Credit Suisse
30. Chris Corrado
31. David Gledhill
DBS Bank
32. John Bates
Software AG
33. Michael Cooper
BT Radianz
34. Gary Scholten
Principal Financial Group
35. Sunil Hirani
trueEX Group
36. Hauke Stars
Deutsche BÖrse
37. Brian Conlon
First Derivatives
38. Jim Minnick
39. Lars Seier Christensen & Kim Fournais
40. Tyler Kim
41. Jim McGuire
Charles Schwab Corp.
42. Steven O'Hanlon
43. Sebastián Ceria
44. Yasuki Okai
NRI Holdings America
45. Stephane Dubois
46. Mazy Dar
47. Brian Sentance
Xenomorph Software
48. Mas Nakachi
49. John Lehner
BNY Mellon Technology Solutions Group
50. Jock Percy

Related Content